Getting set up to have a successful video call

Typically connection issues are related to the network/wifi connection and/or device, so we do recommend that clients take some steps to ensure they are set up to have a successful session using our app:
 

• Please make sure you are using the latest version of the Mindler app checking regularly for any updates in the App Store
• Please ensure you have updated your device settings to allow the Mindler app access to the camera and microphone
• Ensure you have a robust network or wifi connection. If you are using a network connection, please ensure the router is refreshed and if required, look to see if there is an opportunity to move closer to it if you feel there is a weaker connection. If possible, look to switch to mobile data using 4G or 5G if your network connection is not strong enough.
• Check that your mobile's battery is performing well and charged to allow the app to stream a video call
• Check that there are not other apps running in the background that may impede performance of the Mindler app to allow a video call
• Look to offload the Mindler app by checking our mobile's settings under "Storage" or "iPhone Storage"