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  2. External FAQs

External FAQs

How does Mindler work

  • What is Mindler?
  • How do I use Mindler?
  • What is the difference between CBT Therapists and Psychologists?
  • Are CBT programmes and self-help programmes the same thing?
  • What is iCBT?
  • What is blended treatment?
See all 14 articles

Bookings

  • Why am I being asked to add a payment method to my booking?
  • What is your cancellation policy?
  • How do I choose my therapist?
  • Can I use Mindler abroad?

Vitality

  • How do I book a session with my Vitality insurance?
  • How many sessions can I have using my insurance cover?
  • How do I pay my excess?
  • Why have I been sent an invoice?
  • How do I pay an invoice?
  • Why is my policy renewal not updated in the Mindler app?

Confidentiality and Privacy

  • What should I expect from therapy?
  • What should I expect during my first session?
  • How is my mobile number used?
  • Why does my therapist take notes?
  • Is what I say confidential?
  • Why does my therapist share information with their clinical supervisor?
See all 8 articles
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